General Data Protection Regulation (GDPR) Policy
Last updated November 2021
The General Data Protection Regulation (GDPR) is a legal framework that establishes guidelines for the collection and processing of personal information from European Union residents (EU). The GDPR requires that EU visitors be provided with a number of data disclosures.
This policy discloses the privacy practices for Sirchpro. It applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect against the misuse of your information.
- How you can correct any inaccuracies in the information.
We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we update our privacy information and communicate the changes to individuals before starting any new processing.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contacts from you. We will not sell or rent this information to any company for further processing, marketing, profiling, or any other reason.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to process an order.
What Data We Collect
Similar to other commercial Websites, our Website utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and Web server logs to collect information about how our Website is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Website, and the Websites visited just before and just after our Website, your IP address.
What Are Cookies?
A cookie is a small text document, which often includes an anonymous unique identifier. When you visit our website, our computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.
Data we Collect in More Detail
We have broken this down into sections to make it easy to understand what data we collect: –
- As a visitor
- Signing up to our newsletter
- Contacting us through our contact form
- Purchasing a service
1. As a Visitor
You are a “visitor” if you browse the Sirchpro.com website but do not submit any personal information about yourself.
For instance, if you visit this website and take a look through our blog content, our sales pages and knowledge base without signing up for anything, then you are a visitor.
2. Signing Up to Our Newsletter
On this site, we display various forms that allow you to sign up to our newsletter. When you sign up through one of our forms, we will commonly ask you for the following data: –
- Email address
We will also collect the following: –
- Which form you filled out
- Referrer URL (the URL that you led you to the page that you signed up through)
- Your IP address
We store this data on our site for the following reasons: –
- Compliance – to keep a record of where our leads came from
- Testing – to optimize and improve the newsletter sign up forms that we display
- Relevance – we try not to show a form that you have already signed up for
The data that you submit is also added to a third party service called Mailgun. This is a tool that we use to send email communications to you.
3. Contacting us through our Contact Form
When you send us a message through our contact form, a user account will be automatically created on our site. When you submit a message to us, we keep the following data: –
- Email address
- First name
- Last name
- Content of any messages that you send to us
This allows our team to reply to the message that you have sent us through our support system. You will never receive marketing related messages by contacting us through our contact form unless it specifically relates to the message that you have sent us.
Please note that the message you send is private and only available to team members at Sirchpro.com. If you want to contact us, you can use our contact form here.
4. Purchasing a MJob from this site
When purchasing a service from us, we collect the following data:
- First name
- Last name
- IP address
- Email address
- Billing address
- Country of residence
- Phone number
Please note that this data is captured when you submit an order on our checkout page regardless of whether you complete the purchase of the service.
We also send your name, email address and service tag to our email service provider called Mailgun.
This allows us to send you emails about service updates (such as new features that have been released), policy updates and any other information related to the service that you have purchased. These emails are designed to improve your service experience but you can opt out at any time by clicking the “Unsubscribe” link at the bottom of any email you receive.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
1. Your Right to View Your Data
You have the right to see the data that we store about you. To request a file containing all your data, let our support team know. We will reply to your request within 48 hours and will provide you with a file to your email address as soon as we have gathered the data. The data will be provided to you in a structured, commonly used, and machine-readable format for portability.
2. Your Right to Modify Your Data
You have the right to modify personal data that we hold about you. You can modify your data by logging into the Sirchpro.com site and navigating to the “Account” page. If you’re having difficulties updating your data, let our support team know and we’ll make the change for you.
3. Your Right to Have your Data Deleted
You have the right to request that we delete data that we store about you.
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- If you would like to stop receiving our email newsletter then you can click the “unsubscribe” link at the bottom of any of our emails. This will unsubscribe you from any future communications. If, for some reason, this doesn’t work then let us know and we’ll remove you manually.
- If you would like to have your support forum posts deleted, you can log into your account and delete those manually by clicking on the “Edit” button underneath each thread. Alternatively, let us know and we’ll handle that for you.
We can also delete all of your data from all systems that we own and operate. This includes all of the above.
4. Your Right to Express Any Concern About Our Use of Your Data. If you have any concerns or questions about our use of your data in this policy, then let us know and we’ll get back to you shortly.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only team members who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.